Effective Date: 16 September 2026
Welcome to Majestic Bouquets (Pty) Ltd.
These Terms & Conditions govern your use of the Majestic Bouquets website and the purchase or booking of our floral arrangements, personalised gifts, gifting experiences, Flower Cart Hire and intimate event services.
By using our website, submitting an enquiry or placing an order or booking with Majestic Bouquets, you agree to these Terms & Conditions.
1. About Majestic Bouquets
Majestic Bouquets (Pty) Ltd is a South African business offering luxury floral arrangements, personalised gifting, gifting experiences, Flower Cart Hire and intimate event styling and planning services.
Our services are designed around creating intentional and meaningful experiences that make people feel seen, loved and deeply appreciated.
2. Website Enquiries and Consultations
Our website allows customers to submit enquiries and consultation forms to help us understand their requirements.
Submitting an enquiry or consultation form does not automatically constitute an order, booking or agreement to provide services.
We use the information provided to understand your occasion, recipient, preferences, desired experience and requirements before preparing a suitable proposal or quotation where applicable.
An order or booking will only be considered confirmed once the applicable requirements have been met and confirmation has been provided by Majestic Bouquets.
3. Quotes and Proposals
Where a consultation is required, Majestic Bouquets may prepare a quotation or proposal based on the customer’s requirements.
Quotes are based on the information available at the time and may change if the customer’s requirements change, requested products become unavailable or additional services or materials are required.
A quotation does not guarantee availability until the order or booking has been confirmed.
4. Orders and Bookings
An order or booking is confirmed only once Majestic Bouquets has confirmed the order or booking and the required payment has been received.
For products requiring full payment, payment must be received before the order is prepared or delivered unless otherwise agreed in writing.
For events, the applicable booking fee must be paid to secure the date.
Majestic Bouquets reserves the right to decline an order or booking where we are unable to fulfil the requested service, product or date.
5. Pricing and Payment
Prices will be communicated through our website, quotation, consultation or other agreed communication.
The final price may depend on factors including:
• The products selected
• Quantity and size
• Flower availability
• Personalisation
• Packaging
• Delivery distance
• Event requirements
• Additional services or materials
Customers are responsible for making payment by the agreed payment deadline.
Where full payment is required before delivery or fulfilment, Majestic Bouquets will only proceed once payment has been received.
6. Fresh Flowers and Product Availability
Flowers are natural and seasonal products. Their availability, colour, size, shape and quality may vary depending on the season, supplier availability and market conditions.
Where a requested flower is unavailable, Majestic Bouquets may provide a suitable substitution while maintaining the intended style, colour palette, quality and overall aesthetic of the arrangement.
We will make reasonable efforts to communicate significant substitutions where possible.
Natural variations in flowers are not considered defects.
7. Personalised and Custom Products
Some Majestic Bouquets products are created specifically according to the customer’s requirements.
Customers are responsible for providing accurate information, including names, dates, messages, spelling and other personalisation details.
Once personalised materials have been purchased or preparation has begun, changes may not always be possible.
Any additional costs resulting from changes requested by the customer may be communicated and charged separately.
8. Delivery and Collection
Where delivery is requested, customers are responsible for providing accurate and complete delivery information.
This includes the recipient’s name, address, contact details and any relevant access instructions.
Customers should ensure that the recipient is available to receive the order where required.
Majestic Bouquets is not responsible for failed or delayed delivery resulting from incorrect information provided by the customer, recipient unavailability, refusal of the order or circumstances outside our reasonable control.
Where another delivery attempt is required due to circumstances attributable to the customer or recipient, an additional delivery fee may apply.
Collection arrangements will be communicated and confirmed with the customer where collection is available.
9. Majestic Events
Majestic Events provides planning, styling and décor services for intimate celebrations of up to 20 guests.
Our event services are intentionally limited to intimate gatherings so that we can provide a more personalised and considered experience.
Events may include celebrations of love, life, success and other meaningful occasions.
Event requirements, pricing and inclusions will be discussed during the consultation process and confirmed in the applicable quotation or proposal.
A 50% booking fee is required to secure an event date unless otherwise agreed in writing.
The remaining balance must be paid according to the payment terms provided by Majestic Bouquets before or on the agreed date.
Majestic Bouquets is not required to begin event preparation or execution until the applicable payment requirements have been met.
10. Changes to Events
Customers should communicate any changes to their event requirements as early as possible.
Changes to the guest count, venue, date, décor, flowers, design, catering or other requirements may affect the final price and availability.
Additional costs resulting from customer requested changes may be added to the final quotation.
Changes are subject to availability and agreement between the customer and Majestic Bouquets.
11. Flower Cart Hire
Flower Cart Hire is subject to availability and the applicable booking and payment requirements.
The Flower Cart will be prepared according to the agreed booking details.
Customers are responsible for providing accurate event information, including the date, location and relevant access requirements.
Any specific requirements relating to the Flower Cart will be communicated and agreed before the booking is confirmed.
Cancellation and refund terms for Flower Cart Hire are governed by the Majestic Bouquets Returns & Refund Policy.
12. Cancellations and Refunds
Cancellations and refunds are governed by our separate Returns & Refund Policy.
The amount refundable may depend on whether Majestic Bouquets has already purchased flowers, materials, personalised items or other products specifically for the order or booking.
Customers are encouraged to cancel as early as possible where they no longer require an order or service.
13. Third Party Products and Services
Majestic Bouquets may incorporate products or services provided by third parties where appropriate, including gifts, cakes, delivery services, hired equipment or other components.
Where a third party is involved, availability and pricing may be subject to that supplier’s terms and conditions.
Majestic Bouquets will communicate any material third party requirements that affect the customer’s order or booking where reasonably necessary.
14. Customer Responsibilities
Customers agree to:
• Provide accurate and complete information
• Provide information within the required timeframes
• Make payments by the agreed deadlines
• Communicate changes as early as possible
• Provide accurate delivery and event information
• Ensure appropriate access to venues where applicable
• Treat hired equipment and property with reasonable care
• Review quotations and proposals before confirming an order or booking
Failure to provide required information or payment may affect our ability to fulfil an order or booking.
15. Photography and Marketing
Majestic Bouquets may photograph our floral arrangements, gifting products, event styling and other work created by us for portfolio, promotional and marketing purposes.
Where photographs include identifiable customers, guests or other individuals, Majestic Bouquets will take reasonable steps to respect applicable privacy requirements and any permissions that may be required.
Customers may communicate specific privacy concerns or restrictions to us in advance where applicable.
Our use of personal information is further explained in our Privacy Policy.
16. Intellectual Property
All content appearing on the Majestic Bouquets website, including our name, logo, written content, photographs, designs, graphics and other original material, belongs to or is used lawfully by Majestic Bouquets unless otherwise stated.
This content may not be copied, reproduced, distributed, modified or used commercially without our prior written permission, except where permitted by law.
17. Website Content
We make reasonable efforts to ensure that information on our website is accurate and current.
However, product availability, pricing, photographs, descriptions and service offerings may change from time to time.
Photographs are provided for illustrative purposes and may not represent the exact flowers, products or arrangement received, particularly where natural products or substitutions are involved.
18. Circumstances Outside Our Reasonable Control
Majestic Bouquets will not be responsible for delays or failure to fulfil an order or service where this results from circumstances outside our reasonable control.
These circumstances may include severe weather, natural disasters, supplier disruptions, transport disruptions, power or telecommunications failures, government restrictions, civil disturbances or other unforeseen circumstances that materially affect our ability to fulfil the order or service.
Where such circumstances occur, we will communicate with the customer and make reasonable efforts to find an appropriate solution.
19. Limitation of Liability
Majestic Bouquets will take reasonable care in providing our products and services.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under South African law.
Where permitted by law, Majestic Bouquets will not be responsible for losses resulting from information supplied incorrectly by the customer, failure to follow reasonable instructions or circumstances outside our reasonable control.
20. Consumer Rights
Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights that customers have under applicable South African law, including the Consumer Protection Act 68 of 2008 and applicable data protection legislation.
Where a provision of these Terms & Conditions conflicts with a mandatory legal right, the applicable law will prevail.
21. Privacy
Personal information provided to Majestic Bouquets through our website, consultation forms, orders or other communications will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it is used, how it is protected and how long it may be retained.
22. Changes to These Terms & Conditions
Majestic Bouquets may update these Terms & Conditions from time to time to reflect changes to our business, services, website or applicable legal requirements.
The updated version will be published on our website with the relevant effective date.
23. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be dealt with in accordance with applicable South African law.
24. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Majestic Bouquets (Pty) Ltd
Email: info@majesticbouquets.co.za
Telephone: 065 914 0375